Frequently asked questions
We take great care in providing a service that's easy to use. But you never know, so here are some answers, and if you need more contact us.
What are the system requirements to use your service?
For an optimal view of your archive, we recommend using the following:
- The newest version of Google Chrome, Firefox, MS Edge, or Safari
- Operating system: Windows 7+, Mac OS X 10.7+, or Ubuntu 10+
- Internet connection with 1+ Mbps
How do I receive my webpage archive/capture/screenshot?
Once the payment is accepted, our system will use the link you entered in the order form to execute the request. You will receive an email with a link to download your documents to your device.The Emailed link will be valid for 24 hours for you to download to your preferred device.
Do you provide a service warranty?
While we do not warranty our service, we make all efforts to deliver a high-quality service. We ensure all our services are compliant with all privacy policies and governing laws.Please check our Terms and Conditions.
Do you check URL(s) validity?
Our system makes a URL formatting check only. User is entirely responsible for what they enter in the form. Users have time to read proof their entries and use their browsers to verify the validity of an URL before submitting any request.If you cannot see it, it means we will not be able to see it too.
Do you have exclusive access to URL(s)?
Our system makes a URL formatting check only. User is entirely responsible for what they enter in the form. Users have time to read proof their entries and use their browsers to verify the validity of an URL before submitting any request.If you cannot see it, it means we will not be able to see it too.Please check our Terms and Conditions.
What is your refund policy
We don’t offer any refund because our service is sold as is without warranty as detailed in ourTerms and Conditions.Please read our Terms and Conditions and review our FAQ to find your answer. Send us your inquiry, and we will be happy to assist you.
Are you able to webpage archive/capture/screenshot of someone’s social media?
We value privacy, and we respect all regulations and policies around the world. We can capture any web content made public, though.
Are you able to access URL(s) I cannot access?
Our system makes a URL formatting check only. User is entirely responsible for what they enter in the form. Users have time to read proof their entries and use their browsers to verify the validity of an URL before submitting any request.If you cannot see it, it means we will not be able to see it too.Please check our Terms and Conditions.
What is RAY web archiving?
RAY is a web archiving, capture, full webpage screenshot service. RAY will provide you witha bundle containing a PDF, a PNG, a WARC, and the HTML version of your desired URL available in your RAY account. You can download and share (email sharing available) any format you need.
Do you give freebies?
We do offer 14 days free trial limited to 2 web archives. Every time you delete your account, you will be able to start a new job.Our discount coupons are distributed through our Social Media pages. For more information, don’t hesitate to contact us.
Do you support students?
Yes, for more information, don’t hesitate to contact us.
Do you support researchers?
Yes, for more information, don’t hesitate to contact us.
Do you support non-profits?
Yes, for more information, don’t hesitate to contact us.